DAY 1
Wednesday 12 October
08:15
Registration and welcome coffee
08:45
Opening remarks from the Chairperson and KGS
09:30
CREATING A CLEAR GOVERNANCE AND INTERNAL STRATEGY TO FULLY CAPITALISE ON ONLINE INITIATIVES
- Ensuring you set up guidelines and carry out a clear governance strategy
- Aligning strategies internally with the various departments involved, from sales and marketing to customer service and innovation
- Motivating employees to become company ambassadors online
- Effectively managing local and global internal processes when you are a multi-national company with many business units and subsidiaries
- Discussing legal, security, communications and business issues associated with online and social media initiatives
- Who exactly controls the content and conversations online?
German Ramirez - Global Head of Online Marketing – Zurich Financial Services
10:00
MANAGING AND OPTIMISING MULTI-CHANNEL MARKETING CAMPAIGNS
All to often we look at each campaign as separate elements however in reality we need to integrate and manage multi-channel campaigns effectively if we are to be successful. In this session we will discuss and learn how to evaluate, measure and manage multi-channel campaigns for the best success. We will also learn about the challenges and ways to overcome pitfalls when optimising multi-channel strategies.
Carola Lundell – Online Specialist – Electrolux
10:30
AN APPROACH TO DIGITAL LUXURY MARKETING
- Examining how Estée Lauder connects with consumers and determines the engagement channels
- Using digital initiatives to raise the high-touch service
- Learning how a luxury company with various luxury brands can target, touch and engage consumers digitally
- Investigating measurement and best practices at Estée Lauder
Lucie Marcier, Regional Corporate Online Director EMEA - Estée Lauder Companies
11:00
Coffee and networking break
11:30
IMPLEMENTING 360% ONLINE MARKETING
- Hearing about Deutsche Telekom’s online marketing framework
- What does "360°" stand for?
- Organisational dependencies (processes, structures) and their impact on success
- Investigating educational aspects supporting your framework
Michael Buschmann - Head of Search & Online Marketing, Products & Innovation - Deutsche Telekom
12:00
MANAGING YOUR BRAND GLOBALLY WHILST TARGETING LOCAL MARKET
- Investigating the challenges of being a global brand who targets local markets with different marketing campaigns
- Taking into account cultural differences, behaviours and usage online to ensure you execute the right online initiative to the right audience
- Managing local campaigns internally; how big is your online team for each market? Who is responsible for what? How do you ensure governance guidelines are being met?
Jakob Holm Kalkar - Media & Digital Communications Director Group Sales, Marketing & Innovation (GSMI) – Carlsberg
12:30
MAXIMISING THE POWER OF YOUR E-NEWSLETTER
- Ensuring your e-newsletter gets read each and every time
- How can you successfully prompt your reader to read and act on your e-newsletter?
- Growing your e-newsletter opt in list whilst minimising ‘unsubscribes’
- Evaluating your content, tone of voice, copy, design, subject line and call to action; are you sending out the most attractive and effective e-newsletter?
- Clearly establish business goals of your newsletter whilst measuring the ROI
Fabienne Linschoten - Online Experience Director - Canon
13:00
EXAMINING HOW BEST WESTERN HOTELS ARE UTILISING eCRM
- Creating effective eCRM strategies for both B2B and B2C customers
- Nurturing relationships and repeat sales through online campaigns and eCRM
- Discussing customer journeys and how eCRM is helping success in this area
- Investigating the trigger communications of the customer
- Understanding how to use data to optimise the journey
- Maximising online activities for loyalty and customer relationship management
Tim Wade - Head of Marketing - Best Western Hotels
13:30
Lunch
14:45
INTERACTIVE BRAINSTORING SESSION
SOCIAL BUSINESS; CHECKPOINTS TO CRANK UP YOUR STRATEGY. RESULTS AND RESOURCES.
In this interactive session attendees will be split into groups and have the opportunity to share their experiences and discuss the following issues:
- Why you need to have a strategy? Stories about what big corporations do
- Why you need to measure results? Overview of the ROI of social media
- Why you need results? Examples of great social media successes
- Why you need resources? Unorthodox shifts in social media budgets
Hans Ruinemans, Corporate Social Strategist - Business Tales
16:00
Coffee and networking break
16:30
LOVED, TRUSTED, RESPECTED, EVEN WHEN YOU AREN'T: THE POWER OF CONTENT MARKETING
- Engaging prospects and demand generation activities through content marketing
- Maximising content repackaging existing content into tweets, webinars, blog posts, videos and podcasts
- Facilitating interactions, dialogue and conversations through your online content and website
- Driving SEO through relevant and interesting company / industry content
- Building relationships and creating an industry presence by giving information for free
- Ensuring the internal content producers, marcoms and sales teams are connected to increase success
Carolyn Clarke - Content Manager - EDF Energy
17:00
LEVERAGING SOCIAL MEDIA TO DRIVE VARIOUS BUSINESS FUNCTIONS
- Hearing insights from both a B2B and B2C perspective
- Why social media matters
- Examining Dell’s Social Media Command Centre
- Building an online influencers relations program (CAP days)
- Listening, Engaging and Acting
- Hearing about Dell’s Community University and Internal Social Networks
Simone Versteeg - PR & Corporate Communications Manager Dell Services EMEA, Social Media and Community Professional – DELL
17:30
ARE YOU GETTING THE MOST OUT OF YOUR BLOG?
- Hearing how the www.bt.com/viewpoint blog has been central to BT Global Services’ digital engagement
- Thinking ‘beyond the blog’ in terms of communication and engagement value
- Nurturing your blog for increased exposure online and to add value to your target market
- Are you leveraging your blog the best way possible, regarding posts per week / timing / content / tone of voice / guest blogging?
- Maximising your blog content for increased SEO and to drive traffic to your website and social media channels
- What are the future trends in blogs and how can you implement changes to your blog for increased success?
Christopher Wellbelove – Head of Digital Brand - BT Group
18:00
Closing remarks from the Chairperson
18:45
Party Boat Trip with Drinks and Sushi Snacks

DAY 2
Thursday 13 October
08:30
Registration and welcome coffee
09:15
Opening remarks from the Chairperson and KGS
09:30
Stream B2B
MEASURING ROI OF ONLINE MARKETING CAMPAIGN: A GREAT BIG LIE?
- An introduction and reflection on ROI for online marketing
- Case Study: Dyneema® Experience campaign (including updated figures and results of the campaign up to September 2011)
- What are the challenges of a marketing manager?: The Continuum story
- Discussing ideas about how to define online marketing KPI’s & measure ROI
Menno Lijkendijk – Director – Milestone Marketing
Rob den Rooijen - eMarketing Program Manager, DSM Excellence in Marketing and Sales - DSM
Stream B2C
BRAND LED COMMERCE AND SOCIAL MEDIA
- How can the brand and commerce live together?
- Social commerce and how to monetize social from an e-commerce stand point
- Measuring the ROI through engagement and relevancy
- Exploring the rise of F-commerce and the impact this will have on e-commerce and your brand
Matteo Balzani - Digital Marketing & CRM Director - Digital Commerce - NIKE
10:00
Stream B2B
LEARNING HOW ERICSSON ARE UTILISING CONTENT MARKETING, ONLINE AND SOCIAL MEDIA CAMPAIGNS FOR B2B CUSTOMERS
- Maximising content marketing; creating valuable and remarkable B2B content for your audience
- Planning content and campaigns to reach different target groups through your website and external sites
- Utilising Twitter and LinkedIn for B2B marketing
- Learning how Ericsson are facilitating interactions online and the difficulties in creating good quality discussions online
- Providing information for free whilst overcoming internal pressures
- Effectively managing internal content producers and content teams in a multinational company
- Measuring the ROI of content marketing, online and social media campaigns effectively
- Uncovering trends in digital innovations and the future of social media and what this means for a multinational company
Ulrika Bergström, Head of External Content Management - Ericsson
Stream B2C
THE NEW ‘SOCIAL CUSTOMER’ AND HOW YOUR COMPANY SHOULD REACT
- Understanding the steady growth of the ‘social customer’ and the impact on your company and campaigns
- Ensuring the customer is central in your actions whilst generating added value
- Being open, collaborative, personable and engaging with the customer in order to create product / brand / company advocates
- Creating social sales by engaging with the customer in a conversation and not a pitch
- Utilising social media and online tools for providing valuable ‘social service’ at every online touch point with your customer
- Building lasting relationships and advocacy by including your customer in your strategies
Fabrice Etienne - International Marketing Director, EA Interactive - EA - Electronic Arts
10:30
Coffee and networking break
11:00
Stream B2B
INFLUENCE ECOSYSTEMS - HOW TO CREATE AND DRIVE BRAND/PRODUCT INFLUENCE ACROSS SOCIAL PLATFORMS
- Starting with strategic content - exploring content marketing, what makes good content and how to maximise content
- Understanding that the creation, dissemination and tracking of brand influence online has never been more challenging or exciting
- Exploring who creates marketing influence today and how influence for brands/products is nurtured and spread online
- How consumers experience brands today through the lens of shared behaviour and what this means for you
- Investigating ROI based on the new economics of digital and social marketing
- Ensuring your goal is generating demand through the collaborative methods of social marketing
Niland Mortimer – Chief Marketing Officer - Eastwick
Stream B2C
HOW THE BIGGEST SKINCARE BRAND OF THE WORLD - NIVEA - STARTED ITS NEW SOCIAL LIFE IN THE NORDICS
In this session our speakers will discuss the launch of their ‘Facebook like’ campaign, providing background information on the Nordics and brand strategy. They will outline their thoughts and actions before and during the entry as well as learning what has been achieved so far. Our speakers will also discuss project experiences and learnings.
Sonja Ungewitter- Marketing Director Nordics - Beiersdorf
Anders Juul Olesen - Nordic Interactive Communication Manager - Beiersdorf
11:30
Stream B2B
DIGITAL MARKETING ENABLING GROWTH FOR PHILIPS
- Driving business efficiency for sales and customer relationships via digital channels
- Enabling sales to be more effective and efficient in preparing and when in front of the customer
- Gaining real customer engagement by transforming online experiences into meaningful relationships
- Understanding that social networks and media are more powerful than corporate websites and CRM systems
- Listening to and joining in customer conversations, creating appropriate messages and offering customers added value
- Evaluating how you can utilise online marketing and social media as an effective, engaging and efficient sales tool
- Understanding how traditional acquisition and retention is changing due to digital capabilities
- Managing and motivating your sales team by training them on ‘social / online’ customer acquisition, retention and communication
Jos Caeler - Business Process Expert, Digital Marketing Group - Philips
Stream B2C
NEVER ENDING FRIENDING - CREATING A GLOBAL MOTORCYCLE COMMUNITY
- Examining how social media as an integral part of the BMW Motorrad online communication strategy whilst being embedded in the global BMW Group strategy
- Definition of channels and case studies:
- · How does BMW Motorrad act in the social media environment?
- · How does the brand conduct a regular dialogue with its (prospective) customers?
- · Opportunities in user generated content
- · Many measures, one goal: turn customers into fans
Jerome Boettcher - Head of Online Marketing & Motorsport Communication BMW Motorrad, The Motorcycle Division of the BMW Group – BMW
12:00
Lunch
13:15
Stream B2B
INTERACTIVE WORKSHOP SESSION
THE IMPACT OF THE SOCIAL MEDIA REVOLUTION ON THE TALENTS, SKILLS AND COMPETENCES OF YOUR PEOPLE.
In this interactive session attendees will be split into groups and have the opportunity to share their experiences and discuss issues relating to B2B and online marketing.
- How does 2.0 effect the organisation of your business?
- Is your crew 2.0 ready?
- Which roles have changed and how?
- Are new roles necessary?
- What are the key competences for the (new) roles?
Karel van Gool & Joost Ensink, Partners - SB Talent
Stream B2C
INTERACTIVE WORKSHOP SESSION
BLOGGING FOR B2C SUCCESS
In this interactive session attendees will be split into groups and have the opportunity to share their experiences and discuss issues relating to:
- Examining how to find your inner stories and unleash them through a blogging platform
- Maximizing the consistency of your story via multiple channel distribution (blog + twitter + likedin + facebook etc.)
- Being interesting is not a talent, it's a technique. Learn how to seduce your audience
Luca Sartoni - Teamleader, Social Media and Internet Marketing - 123people
14:45
Coffee and networking break
15:15
Stream B2B
TURNING SOCIAL MEDIA INTO A LEAD GENERATION MACHINE AT DASSAULT SYSTEMES
- Uncovering effective online lead generation methods for your B2B company
- Integrating online channels and social media into lead generation tactics
- Investigating the most effective tools and techniques for measurement
- Nurturting your B2B leads online by maximising e-tools and social media
- Ensuring your sales and marketing teams are fully trained in online lead generation
Antoine De Touchet- Global Marketing - Dassault Systèmes
Stream B2C
ACHIEVING RESULTS THROUGH SOCIAL MEDIA AT UNILEVER
- Hearing Unilever's strategic framework for creating global social media programs
- Examining 3 case study examples of the framework in action:
- Cultivating Dove's network to build brand equity
- Activating Domestos' social cause to build awareness
- Engaging Marmite's fanatics to launch new products
Debbie Weinstein - Director Global Communications Planning – Unilever
15:45
Stream B2B
IMPLEMENTING SOCIAL MEDIA WITHIN A MULTINATIONAL ORGANISATION
- Setting a framework for Deutsche Post and DHL marketing and sales activities in social media worldwide, including social media guidelines, handbook, webinars, interactive learning tools and styleguide
- Establishing an effective governance structure, environment and strategy whilst managing local and global internal processes
- Investigating collaboration platforms (such as Yammer), how to set them up internally and the effect this has on external social media strategies
- Maximising content marketing by creating valuable and remarkable B2B content
- Implementing a systematic monitoring approach and reporting
- Launching and managing activities on a global level in selected social media platforms
Christian Maybaum - Global Social Media Coordinator, Corporate Communications - Deutsche Post DHL
Stream B2C
CAN INTEGRATED COMMUNICATIONS, MOBILE AND SOCIAL MEDIA HELP THE BANKS TO REGAIN CLIENT TRUST?
- Looking at the financial industry and beyond for lessons learned
- Strengthening relations with clients and prospects via integrated communications
- Rebuilding trust in post crisis communications
- Exploring new channels in digital marketing through new and innovative campaigns
- Driving business efficiency, sales and customer relationships : investing in new channels/media – yes, but which one?
- Inspiration through ideas you gain online
Carla Mouchbahani - Head of Digital Communication – Deutsche Bank
16:15
Closing remarks from the Chairperson and KGS