Guest blog post by Sian Sutherland, Founding Partner – Chief at Mama Mio who will be holding a speech at InnoCos Europe (Geneva, May 30&31 2012).
Call me new-fashioned, call me a cynic, but isn’t it time the beauty industry moved on in the way they market their brands? Look at some of the copy and imagery used in the early skincare press ads. Have we really progressed? Certainly our formulas are vastly superior but the way we communicate with our consumers has not moved on at the same pace.






Typical beauty advertising spanning 60 years – The airbrushing has improved but has anything really changed in the way we market beauty to women?
The traditional big brand beauty marketing model has always been simple – spend significant sums on advertising and promotions to build awareness very quickly and therefore create demand. Tell women they have a problem that they should feel insecure about (NEW! Nose wrinkles! Eyelash droop! Ear sag!) and then sell them a product to fix it. But small brands have to think differently, think smarter. Small brands need to use other tools because small brands cannot outspend the big guys. They need to be ingenious and create communication that stands out because it is fundamentally different rather than simply omnipresent. And they need to use different channels to distribute their message because, let’s just say it out loud, traditional advertising doesn’t work like it used to.
Our goal:
When we launched Mama Mio six years ago in the US and the UK, all four founders agreed upon one over-riding ambition. Mama Mio want to be The Most Recommended Skincare Brand in The World.
Yep. You sussed it…. we are a pretty ambitious bunch. So, how are we going to achieve that – in one of the most competitive markets in the world; dominated by big spending multinationals. For sure, it is not going to be by playing the same game with the same rules. We want to start a new game – communicating and marketing and retailing and building our business in a totally different way.
Get personal:
In my opinion, if you cannot be a brand with deep pockets, you need to be a brand with deep soul. Every level of communication needs to distinctive, surprising, warm and emotional. There is a reason why this is called the ‘personal care’ market. We are giving women a product that they are going to apply to their skin. You don’t get much more personal than that.
You need to think like a woman – not a skincare brand. As Mama Mio, our brand DNA is sass, wit and charm. We are high performance serious skincare that doesn’t take itself too seriously. We talk to our customers like we talk to our friends and we know that wrinkles, wit and wisdom work great together. How many beauty brands would risk launching a product called Boob Tube, let alone retailing it in a fixture comprised of one huge pair of boobs housing the product! We all know – as consumers ourselves – what we want from beauty products.
We want them to make us FEEL GOOD. So why does so much skincare advertising actually have the reverse effect on me and make me FEEL BAD? Highly airbrushed imagery of unrealistically beautiful women with hyper-claim copy and mystical pepbiovitixl (yes, I just made that up) ingredients do not make me feel good about myself.
Want more?
At InnoCos Europe (Geneva, 30-31 May 2012) I want to tell you more about how we have build our brand with no traditional advertising whatsoever; simply through women recommending to other women that Mama Mio made them feel good in their skin. This industry needs innovation in formulations – yes, of course; but even more importantly, we need to reinvent how we speak to women. Because without them InnoCos Europe, and all our businesses would not exist.
So, come on, all you marketing gurus and business builders. Rip up that rule book, lose the clichéd images, sack the spin and go all James Brown on us with some Deep Soul.
Sian Sutherland – www.mamamio.com
*Title courtesy of The Spice Girls.
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Two stills from our Singing Tummy Button video pop promo: released to promote Mama Mio Get Waisted Body Shaper and raise funds for our Mama Mio charity partner, Look Good…Feel Better. “Check Me Out” by Belle + The Buttons gained 40,000 hits on YouTube on one week.




